Shipping Problems
We use third-party carriers (UPS and OnTrac) to deliver your food packages and provide you with tracking information for every package. It is very important that you provide us with the proper shipping information and any special instructions the delivery driver may need. For any shipping error that is caused by the carrier (including damaged packages or delayed deliveries), we will issue you a replacement delivery or replacement products at no additional charge. Please note, we may ask for pictures. For any shipping error caused by a mistake or omission of shipping information provided by the customer, we will provide our customers one courtesy replacement shipment per year at a 50% discount of their purchase price.
Credits and Refunds
We offer a 100% money back guarantee on our weekly green drink delivery. We do not offer refunds on cleanses or challenges. We suggest trying our Green Drink before diving into a cleanse.
If you are not satisfied with your products for any reason, please contact our customer service team at chefv@chefv.com. You must report any issues within 24 hours of your delivery being received. No refunds are given to cleanses that have already been delivered (no exceptions). Any allergies must be reported before delivery of your cleanse as stated above.
If products are damaged, Chef V may require the return or photo documentation of the product(s) that you are not satisfied with before we make a credit or refund. Return shipping costs will be at the client’s discretion. Depending on the circumstances, we will provide you a full or partial credit of the purchase price for your cleanse. We do not return money to customers we can only offer a store credit. No exceptions. We do not offer refunds on shipping once the product has left our kitchen. No exceptions. Agree to these terms by clicking the I agree button on the order check out page.
Cancel or Modify a Subscription
Following your subscription selection and placement and receipt of your first weekly order, you may cancel or modify a subscription at any time by emailing us at chefv@chefv.com. Please note, however, that any amounts charged to or paid by your prior to such cancellation or modification will not be refunded, and a cancellation or modification may not impact any active order for which you have already been charged, depending on the status of the order.
To avoid being charged for placed orders that you no longer wish to receive in the event of a subscription pause, you must pause prior to the date when you are to be charged for your next order. The charge is typically 3 days before your expected delivery, depending on your specified deadline, but can vary depending on shipping length and other factors.
If you cancel a subscription tbefore receiving your first order, your first order may or may not be cancelled and related amounts paid may or may not be refunded to you, depending on factors including the state of your products in our production process, and any promotions applied. You will be notified if any of your charged orders will be cancelled and refunded, or if you will still receive the order after cancellation.
If you cancel an annual subscription before the end of the 12 months, your charges will be prorated to the monthly rate, not the annual rate.